We're grateful to have you stop by our humble little shop. Please feel free to let us know what you liked, or didn't like, about your experience. We'd love to hear from you and we look forward to getting to know you.
CAN WE HELP YOU FIND THE RIGHT ITEM?
We understand that buying online can be tricky, so we encourage you to email us at firstname.lastname@example.org. We'll help you get the right fit.
Not working for you? No worries! We're happy to take it back.
FOR WEB ORDERS SHIPPED TO THE US:
Try your purchases on in the comfort of your own home and if you need to send them back, you have 7 days from the date you received your order to exchange or return your order for a full refund.
Returns must be postmarked within 7 days of receipt for a full refund. After 7 days and before 14 days, we're happy to give you a store credit. After 14 days, we will not accept your return. Original shipping charges and any duties and taxes you paid for your parcel are non-refundable.
Returned items must have the original tags attached, must be in their original packaging, and must be accompanied with a copy of the receipt. The returned merchandise must be unwashed, unaltered, free from wear, stains, odor or any condition that would prevent the item from being sold as new. Returns that do not meet our policy will not be accepted and will be sent back to the customer.
When returning shoes, please include the original, unused shoebox in original condition or the return will be denied. Creasing or scuffing of any kind on the upper or outsole will render the shoe ineligible for return.
Please contact our customer service by emailing email@example.com if you have any further questions.
FOR ORDERS SHIPPED OUTSIDE THE US:
At this time returns from outside the US must be shipped back to us using your own preferred carrier and at your own cost. You may wish to insure your package since loss and damage are your responsibility until it is delivered. Note we cannot refund the duties and taxes you've paid to clear customs.
No returns or exchanges are accepted on sale merchandise.
We do not accept returns or exchanges on magazines, books, apothecary, or undergarments.
We do not accept returns or exchanges on final sale or sample sale items.
For exchanges, please note the name, size, and price of the item you’d like to exchange for. You can also email us at firstname.lastname@example.org for recommendations or to place a temporary hold on your exchange item.
SENDING IN YOUR RETURN:To complete your return, we require a receipt or proof of purchase. Please allow up to a week for your return to be processed once it’s received at our location. Fitra does not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery to Fitra. Risk of loss and title for goods purchased from Fitra pass to you upon delivery of goods to the carrier. You are responsible for filing any claims with your carrier for any lost or damaged shipments.
CANCELLATIONS:If there is an issue with your purchase please email us at email@example.com. If your order has not shipped, you may cancel your purchase:
- If made prior to 1pm PST, up until 3pm PST the same day, or
- If made after 1pm PST, up until 3pm PST the following business day.
We are proud to ship all over the world. Domestic orders are shipped via USPS. Orders shipping internationally, to an APO/DPO address or PO boxes are shipped via USPS. Customs duties and import tariffs are determined by the incoming country's government and are solely the customer’s responsibility.
In most cases we processes purchases within 24 hours (excluding weekends) in the order they are received. Orders placed during sales or other high volume events may be delayed slightly. We appreciate your understanding.
You can view our rates below:
Domestic United States
USPS Ground - Free (Orders over $200)
USPS Ground - $5 (Orders under $100)
USPS Priority - $15
Alaska & Hawaii
USPS Priority - $15
USPS Priority Mail International - $35
USPS Priority Mail International - $50
USPS Priority Express Mail - $65